Job Description
Manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.
Responsibilities
- Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives
- Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets
- Execution and support of the Company, Divisional and Operations strategy
- Work with clients to define and manage the scope, strategy, requirements and implementation of projects.
- Develop cost-benefit analyses for project initiatives.
- Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
- Identify, analyze, mitigate, document, and control project risks.
- Develop and deliver budgets.
- Provide effective and regular communication within the project team, stakeholders, sponsors and management.
- Manage client and team expectations and relationships.
- Identify resource needs for the project and establishes roles, expectations, and goals with team members.
- Participate in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors.
- Conduct After-Action-Reviews.
- Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.
- Share best practices and initiatives with other functional areas in Operations
- Partner with IT to ensure common focus and execution of technology initiatives
- Ensure delivery of services from key vendors
- Customer Experience
- Process Improvement
- Expense Management
- Compliance and Risk Management
Qualifications
- Post-secondary education or high school diploma and equivalent business experience
- 2+ years project team experience
- 5 – 7 years’ experience in financial services
- Thorough understanding of products, administration compliance, operations and systems including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products.
- Ability to think strategically, assess alternatives for short and long-term impacts and act decisively
- Knowledge of project planning and tracking tools
- Excellent analytical and problem-solving skills
- Strong presentation and written communication skills
- Prioritizing work deliverables
- Tactical and Strategic Initiatives Working Conditions
About the Company
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.